TESTIMONIALS Hi, I was placing a $800+ order with PoolGear and could not have made the right choices without the expert advice and superb service I received from Bob and Maggi in your Customer Support Service. They both went far above and beyond my expectations and I am very grateful. I have worked for 30 years in Customer Relations Management and have not experienced such professional and dedicated support in the E-Retail market (nor have I taken the time to write an acknowledgement). I am about to place an additional order now with your company and this is due largely to Bob and Maggi's support and confidence it brings to me as a customer. ~Sincerely and Thanks again........ Ian M. Maggi, Thanks again for your wonderful advice. It has been very helpful. I am going to order the leaf bagger you recommended right now. I get catalogs from several pool supply companies but will now use only poolgearplus from now on and I will save your address in case I ever need any more help. ~ Bob L. To whom it may concern, I just wanted to say Thank-you! I ordered a solar cover on May 24 for my pool, at a great price I might add!! I looked all over for one the pool company in my town wanted $150 for the same one. The last thing I wanted to do was look on the internet because I thought shipping would be a fortune. Then I found your Web site. The solar cover was not only a great price but you didnt charge for shipping. I ordered right on the spot. I ordered on May 24th I didn't expect it until at the laest June 4th or so especially since it was a Holiday weekend. Well to my surprise it came yesterday 4 days later! Thank you for such a wonderful Internet shopping experience! I will recommend you to everyone I know!! ~ Erica Cullenen Oh my, that was fast! Thanks! I had heard you were good and looks like you've lived up to your earned reputation. Thanks again! ~ Diane Hindenberger I recevied my new Sta-Rite filter on Monday the 7/25/2005. Thanks for the fast service and we'll be connecting it on thursday 7/28/2005. It looks really nice, I am very pleased with it. Thanks again! ~ Donna S. Noel, Glencoe, KY P.S. I Will be ordering more products from PoolGear Plus! Thanks! Bonnie, Thank you for handling this matter in such a professional manner. I do appreciate your sending a replacement item and I look forward to future purchases from PoolGear Plus. Sincerely, ~ Richard Jacowleff Dear Mr. McGonagle, Yes please do send a copy of the warranty card. Also thank you for responding to the e-mail I have sent to you. It's great to do business with a company who cares about their customers. Companies such as yours are far and few these days in corporate America. ~ Renee G. Caron, Colorado Springs, CO To whom it may concern, I have just started dealing with your company via email, but I was a customer of Pinch-A-Penny when I lived in Florida..I just wanted to tell you your product is great and have great price's--but I have really been impressed by you Tech support, they have helped me clear up my pool at very little expense, very helpful and nice, Thanks to All ~ Ron Angle, High Point, NC Thank you! I placed an order Tuesday for the clear advantage. I have been very happy with your products and helpfulness. ~ Judy

Hi Tim,
Thanks for your reply to my email inquiry, nfortunately the ladder wont fit my application. I appreciate your taking time to reply, it's a mark of a good company with good people. Have a nice weekend
~ Chuck Goris, Grand Island, NY

Hello Tim,
I wanted to thank you for getting that float replaced and it was a nice surprise to come home to the UPS package on my porch. I again thank you and hope you have a nice summer as well. Thanks for the great customer service.
~ Deborah Myers

Dear Tim,
Please accept my sincere apology. My wife, after reading my e-mail to your company, informed me that we did in fact receive a credit back in April. I was going to send another e-mail to your company explaining my mistake but, thanks to your company's genuine concern and rapid response, I did not get the chance until now.
Many thanks to you and your Company. It is obvious you really care about your customers. Not only do I look forward to doing business with you again, I plan on making sure all my friends consider your products and outstanding service when in need of poolgear+. Thanks again!
~ John

Hello,
Just a short note to all pool owners about the excellent service I recently received from Pool Gear Plus via the internet as well as personal contact via telephone. My request for information was tedious and seemingly never-ending!! Nevertheless, it was handled in the most friendly and professional manner by a most polite and helpful sales rep, Steve Sulik. He never lost patience with me and was able to accommodate my every question. My goods were received on time, as promised, and I highly recommend this company as a great on-line resource. Happy pooling.......a very satisfied customer!
~ Reba

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